Terms of purchase of the website Los Placeres de Lola

Article 1. object

These General Conditions regulate electronic purchases made via the website losplaceresdelola.com, and the contract that binds us both. By pressing the button "Make Payment" at the end of the buying process, you expressly agree to these Terms and Conditions become part of such Contracts, being obliged from that time to comply with the terms thereof. These Terms set out the rights and obligations as a user of Los Placeres de Lola as a company in relation to the goods / services offered through this website. Please carefully read these Terms and our Privacy Statement before you click on the button "Authorize payment" for ordering. By using this web site or place an order through it, you agree to be bound by these Terms and our Privacy Statement, so that, if you do not agree with all the Terms and the Privacy Statement, you must not make an order.

These Terms may be modified, so you should read them before making an order.

If you have any questions concerning the purchase conditions or privacy policy please consult our website or contact us via our contact form.

Article 2. Using our website

You agree that:

Whoever makes the purchase is over 18 years and with legal capacity to establish contractual commitments.

You can not make any speculative, false or fraudulent order. If we have reasonable grounds to believe that it has placed an order for this we shall be entitled to cancel the order and inform the relevant authorities.

You also agree to provide us with a true and correct email address, mailing address and / or other contact information and acknowledge that we may use this information to contact you if necessary (see our Privacy Statement)

If you do not give us all the information we need, we can not complete your order.

Orders may be made in losplaceresdelola.com by individuals and by companies to purchase products for use TEXTURE, other than for resale, excluding the products wholesale.

For any questions regarding the Terms or the Privacy Policy please write to: info@losplaceresdelola.com or call the telephone number 91 475 1727 (Our office hours are Monday to Friday from 10.00 to 18.30).

IDENTITY ACUATRO, SL is a Spanish company registered in the Registry of Madrid, Volume 20,467, Book 0, Folio 11, Section 8, Sheet M-362087, inscription 1, established in Calle Doctor Fourquet, 34, Madrid 28012, and number tax ID B-84069343.

Article 3. Service Availability

The items offered through this website are only available in the following countries: Germany (except the island of Helgoland and the city of Büsingen), Spain, France (excluding overseas departments), Italy (except San Marino, lightweight, Campione d'Italia and the waters of lake Lugano), Portugal, United Kingdom (Mainland only), Ireland, Austria, Belgium, Holland, Luxembourg, Switzerland, Monaco, Denmark, Sweden and Norway.

Article 4. The contract

This information and the details contained in this website do not constitute an offer to sell, but an invitation to do business. No contract will exist between you and us in connection with any product until your order has been accepted by us. If your offer is not accepted and it's been already made a charge on your account, the amount thereof will be refunded in full.

To order, follow the procedure of the online purchase and click "Authorize payment". After this, you receive an email acknowledging receipt of your order ("Order Confirmation Order-in process"). Note that this does not mean that your order has been accepted. All orders are subject to acceptance by us and we will confirm such acceptance by sending an email that confirms that the product is being sent ("Order Confirmation"). The contract for the purchase of a product between us (Contract) will only be formed when we send the Order Confirmation.

The Contract will only affect those products listed in the Order Confirmation.

Article 5. 
Product Availability

All orders are subject to product availability thereof and, in this sense, if there are difficulties in the supply of or they are no longer in stock, we reserve the right to give you information about substitute products of eual quality and value or higher value or lower than the one you ordered. If you do not wish to order such substitute products we will reimburse any amount you might have paid.

In the case where the arrival of products delay the shipment of your order, we will contact you to inform you of the situation and agree on sending part of the order within the estimated time or setting a new date of receipt.

Article 6. Refusal to process an order

We reserve the right to withdraw any products from this website at any time and / or remove or edit any materials or content. While we do our best to process all orders, there may be exceptional circumstances we may need to refuse to process an order after we have sent the "Order Confirmation", and we reserve the right to do so at any time, at our sole discretion.

We will not be liable to you or to any third party by reason of withdrawing any product from this website, regardless of whether the product has been sold or not, remove or edit any materials or content on the website or for refusing to process an order after we have sent the "Order Confirmation".

Article 7. Right to cancel the purchase

If you are contracting as a consumer, you may cancel the Contract at any time within 30 days of shipping confirmation of your order. In this case, you will receive a refund of the price paid for the products in accordance with our Returns Policy (see Clause 13).

Your right to cancel a Contract shall apply exclusively to those products that are returned in the same condition in which you received them, and provided that such products are not intended for intimate use products, such as products used on the body or undergarments. For reasons of hygiene. You must also include all instructions, documents and packaging of products. There will be no refund if the product has been used or it is damaged, so you should be careful with the / the product / s while in your possession.

You will not have any right to cancel a Contract for the supply of any of the following products:
1. Customized Items
2. CDs / DVDs without their original packaging.
3. Products used on the body or undergarments.
4. Books.

More details on this statutory right, and an explanation of how to exercise it in clause 13 of these Conditions.

This provision does not affect the consumer rights recognized by law.

Article 8. Delivery

Without prejudice to Clause 5 above and barring any extraordinary circumstances, we will try to send the request to / from the product / s listed in the Order Confirmation by the delivery date set out in the Order Confirmation or if any were not specified delivery date, within 15 days from the date of the Order Confirmation.
The delay may be due to the following reasons:
1. Customization of products;
2. Editorials;
3. Unforeseen circumstances, or
4. Delivery zone;

If for some reason we can not meet the delivery date, we will inform you of this and give you the option to proceed with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid. Please note however that we do not deliver on Saturdays, Sundays or holidays.

For the purposes of these Conditions, we understand that the product has been "delivered" at the time of signing the receipt in the agreed delivery address.

Article 9. Undeliverable

If we are unable after two attempts to deliver, we will try to find a safe place to leave your parcel. We will leave a note explaining where your parcel is and how to collect it. If you will not be at the place of delivery at the agreed time, please get in touch with us to agree delivery on another day (phone:914751727 or info@losplaceresdelola.com).

Article 10. Risk and property

You will be responsible for the products from the time of delivery on.
You will acquire the ownership of the goods when we receive full payment of all amounts due in connection therewith, including shipping, or at the time of delivery (as defined in clause 8), whichever take place at a later time.

Article 11. Price and payment

The price of the products will be as stipulated at all times on our website, except in cases of obvious error. Although we try to ensure that all prices listed on the website are accurate, errors may occur. If we discover an error in the price of the products that you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, the order will be canceled and you will receive a full refund that would have been paid.

We will not be obliged to supply the / the product / s to incorrect lower price (even though we have sent you the Order Confirmation) if the pricing error is obvious and unmistakable and could have been reasonably recognized by you as incorrect price.

The prices on the website include VAT but exclude shipping costs, to be added to the total amount due as set out in our list of Shipping.

Prices may change at any time, but (except as noted above) changes will not affect orders in respect of which we have already sent you a Order Confirmation.
Once you have made your purchases, all items you wish to purchase are added to your cart and the next step will process the order and make payment. To do this:
1. Click on the "My cart" at the top of the page.
2. Click the button "Checkout".
3. Fill in or check the contact information, and the personal details of your order.

4. Accept the terms and conditions of use, and click the "Continue" button.
5. Fill in the information of the address to which you want the order to be sent and the address to which the invoice must be sent. And click the "Continue" button.
6. Choose the shipping method and company. . And click the "Continue" button.
7. Choose the method of payment.  And accept the terms of service.
8. Click on "Finish order"

You can make payment with Visa and Mastercard. To minimize the risk of unauthorized access, data will be encrypted. Once we receive your order, we will pre-authorize your credit card to ensure there are sufficient funds to complete the transaction. The charge on your card will be at the time the payment is confirmed on the website of your bank.

Credit cards and debit cards are subject to validation checks and authorization by the issuer of the same, but if the issuer fails to authorize payment, we are not responsible for any delay or failure to deliver and not able to form a Contract with you .

Article 12. Value added tax

Under current legislation, all purchases done through the web site are subject to value added tax (VAT), except those bound for the Canary Islands, Ceuta and Melilla.
In this regard and pursuant to Chapter I of Title V of Directive 2006/112 of the Council of 28 November 2006 on the common system of VAT, delivery is deemed to be within the Member State that were on the address delivery of goods, with the VAT at the prevailing rate in each Member State where items are to be supplied with each order.

Under the rules applicable in each jurisdiction, in the supply of goods made in certain member countries of the European Union to a recipient businessman or professional, could be applicable rule "reverse charge" (article 194 of Directive 2006 / 112) that would not affect the VAT, without prejudice to the obligation of the recipient auto-passed the tax due on the transaction.

For orders bound for the Canary Islands, Ceuta and Melilla, deliveries are exempt from VAT pursuant to Article 146 of the Directive, without prejudice to the application of taxes and custom duties pursuant to current regulations.

Article 13. Policy changes / refunds

Returns exercising the right to cancel the purchase.

General Policy: To cancel a Contract within the period prescribed in clause 7 above, you can return the merchandise in our shop Los Placeres de Lola de Madrid. You must deliver the goods in the same package in which it was received, following the instructions in the "Returns" on our website. You must contact us through our refund request so we can arrange collection at home. Both options will involve no additional cost to you. Please note that if you decide to return the items, carriage will be authorized to charge the expenses we incur.

If you have any questions, please contact us through our contact form or by calling 91 475 1727.

Exchange or refund the product in the store Los placeres de Lola: In this case, you should go to the store in person and submitted with the article for the return document (hereinafter "ticket")  received at the time of the delivery.

Please return the item using or including their original packaging as well as instructions, packaging and documentation that may accompany it.

After reviewing the article you will be contacted if you are entitled to return the item. The refund will be made as soon as possible and in any event within 30 days from the date you notified us of the intention.

We will not exchange or return products that are not in the same condition as when received, or have been worn or used after opening the product.

Changes can only be done for the same item in a different size or color.

Article 14. Returns of defective products

Where you consider that at the time of delivery the product does not meet the terms of the contract, should contact us immediately through our contact form providing product data as well as the damage suffered, or by calling the telephone number 91 475 1727 where we will tell you how to proceed.

You may return the product in our shop The Pleasure of Lola Madrid or sending it by post.

We will fully examine the returned product and will notify you by e-mail within a reasonable period if any return or replacement thereof (if any). The refund or replacement item will be made as soon as possible and in any event within 30 days from the date we send you an email confirming that comes the return or replacement of nonconforming item.

This excludes the rights recognized by law.

Article 15. Responsibility and liability

Our liability in connection with any product purchased on our website is strictly limited to the purchase price of such Product.

Nothing in these Terms shall exclude or limit in any way our liability:
1. In case of death or personal injury caused by our negligence;
2. In case of fraud or fraudulent misrepresentation, or
3. In any case in which it would be illegal or unlawful for us to exclude or limit, or attempt to exclude or limit our liability.

Without prejudice to the previous paragraph and in so far as permitted by law, and unless these Conditions provide otherwise, will not accept any liability for consequential damages that occur as a side effect of the loss or major damage, arising in any way, and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, including but not limited to the following:
1. loss of income or revenue;
2. loss of business;
3. loss of profits or contracts
4. loss of anticipated savings;
5. data loss, and
6. waste of time management or office time.

Due to the open nature of this website and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy and security of information transmitted or obtained through this website unless establishment expressly stated therein.

All product descriptions, information and materials contained in this site are provided "as they are" and without warranties express, implied or arising in any other way.

To the extent possible as permitted by law, we exclude all warranties leaving except those warranties which may not lawfully be excluded against consumers.

The provisions of this clause does not affect your statutory rights as a consumer, or your Contract cancellation rights.

Article 16. Intellectual Property

You acknowledge and agree that all copyright, trademark and other intellectual property rights in all material or content supplied as part of the website belong to us at all times to us or our licensors who use. You may use this material only on the way expressly authorized by us or our licensors who use. This does not prevent you using this website to the extent necessary to copy the information on your order or Contract details.

Article 17. Written Communications

Applicable laws require that some of the information or communications we send to be in writing. By using this website, you agree that the majority of communications with us will be mainly electronic. We will contract with you via email or we will provide information hanging notices on this site. For contractual purposes, You agree to this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically satisfy the legal requirements to be written. This condition does not affect your statutory rights.

Article 18. Notifications

The notifications that you send us should be sent preferably via our contact form. Under the provisions of clause 16 and unless otherwise stated, we may give notice either the e-mail or to the postal address you provide to us when placing an order or by telephone.

It is understood that the notifications have been received and properly served on the moment when posted on our website, 24 hours after an e-mail sent, or three days after the date of posting of any letter. To prove that the notice has been made, will be sufficient to prove, in the case of a letter, that was the right direction, was properly sealed and that was duly delivered by email or in a mailbox and, in the case of an email , that it was sent to the email address specified by the recipient.

Article 19. Transfer of rights and obligations

The Contract between you and us is binding on you and us and on our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of a Contract or any rights or obligations arising under it for or for you, without obtaining our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract or any rights or obligations arising under it for us or for us, at any time during the term of the Contract. For avoidance of doubt, such transfers, assignments, liens or other transfers will not affect the rights that you have as consumers recognized by law or canceled, reduced or otherwise limited warranties whether expressed or implied, we could have granted them.

Article 20. Events beyond our control

We will not be responsible for any failure or delay in performance of any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure").

The Force Majeure Event includes any act, event, lack of exercise, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
Strikes, lockouts or other industrial action.
Civil commotion, riot, invasion, terrorist attack or threat of terrorism, war (whether declared or not) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
Impossibility of the use of railways, shipping, aircraft, motor transport or other means of transportation, public or private.
Inability to use of public or private telecommunications networks.
Acts, decrees, legislation, regulations or restrictions of any government.
Strike, failure or accidents borne transport, postal or other transportation.

They understood that our compliance obligation under any Contract is suspended during the period that the Force Majeure Event continues, and we will have an extension in the time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure or to find a solution by which our obligations under the Contract despite the Force Majeure.

Article 21. Resignation

If during the term of a Contract, we stopped insisting on strict compliance with any of its obligations under it or any of these Terms, or if we stopped exercise any of the rights or remedies that we were entitled to exercise or filing under this Contract or these Conditions shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

The resignations we do to enforce shall not constitute a waiver by us of requiring subsequent fulfillments.
No waiver by us of any of these Terms shall be effective, unless expressly stipulated to be a waiver and is communicated to you in writing in accordance with the paragraph on Notices above.

Article 22. Divisibility

If any of these Conditions or any provisions of a Contract are held to be invalid, illegal or unenforceable in any action by the competent authority, be severed from the remaining terms and provisions shall remain valid to the extent that the law permits it.

Article 23. Entire Agreement

These Terms and any document expressly referred to in them represent the entire agreement between you and us relating to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between you and us, whether oral or writing.

You acknowledge and we have agreed to enter into this Agreement without reliance on any statement or promise made by the other party or that could be inferred from any statement or written in the negotiations between the two prior to such Contract except that which is expressly referred to in these conditions.

Neither you nor we have any remedy against any untrue statement made by the other party, orally or in writing, prior to the date of the Contract (unless such untrue statement had made fraudulently) and the only recourse available to the some will be for breach of contract as provided in these Conditions.

Article 24. Our right to vary these conditions

We have the right to revise and amend these Terms at any time.

You will be subject to the policies and Conditions in force at the time they order products, unless by law or governmental authority we should make changes to those policies, Terms or Privacy Statement, in which case it will apply to orders you have previously made.

Article 25. Law and Jurisdiction

Contracts for the purchase of products through our site will be governed by Spanish law.

Any dispute arising from or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the Spanish courts.
If you are contracting as a consumer, nothing in this clause shall affect the rights recognized as such legislation.

Comments and Suggestions

Your comments and suggestions are welcome. Please send us feedback and comments via our contact form or at info@

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