When will my order arrive?
24 hours, if you are in peninsular Spain
If you're in Madrid and place your order before 12 h: that same afternoon.
If you're in the Balearic Islands: 48 hours.
If you are in the Canary Islands: 48 hours.
Ceuta and Melilla: 48 hours.
Rest of Europe: 4 to 5 days.
Order management:
Your orders placed Monday to Friday before 17:00 pm will be processed the same day.
Your orders placed during the weekend or holidays will be processed the next business day.
Is the box discrete?
Absolutely, even the messenger carrying the order won't know what it contains.
We have a motto, total discretion. The brown box or envelope has no external features, and the sender for all purposes is Identity Acuatro, sl. This concept will also appear on the bank statement.
Where I can get my order?
Wherever you decide, your house, your job, at a friend's house, the doorman at the hotel reception during your holidays ...
You can also pick it up at the nearest NACEX or GLS office.
What if I'm not home when the courier arrives?
We will call you on the phone to indicate when they will retry delivery.
Can I track the status of my order?
Yes, you can check the status of your order in “My Account”
If you have made the payment using the option cash on delivery it may appear as "validated", which means that we are preparing your order. Also it may appear as "fully processed" or "sent" which means that your order has left and it's on its way to your home or shipping address.
If the payment was made by transfer the status of your order can be "pending transfer", in this case we haven't received confirmation of the payment on our account. "Transfer received", means that we are either preparing your order, or it's "fully processed" or "delivered".
If you made your payment using a credit card the options are "validated" when we are preparing the order, or "fully processed" or "delivered".
You can also track the status of your order on the shipping company's website using the tracking number provided. You can find the link in "my account ".
Can I send my order as a gift?
Sure, just make sure you specify it in the order comments so we will not include the bill. In the shipping address you must indcate the address of the person who will receive the package.
Shipping costs
NACIONAL
EMPRESA TRÉBOL ECOMENSAJEROS en Bicicleta
LUGAR |
PRECIO |
MADRID CAPITAL |
8 € |
COMUNIDAD DE MADRID |
8 € |
NACIONAL (Excepto Canarias, Ceuta y Melilla) |
9 € |
BALEARES |
20 € |
EMPRESA GLS - SERENUR (Hasta 2 kilos)
LUGAR |
PRECIO |
MADRID – Pedidos realizados antes de las 17:00 (Entrega el día siguiente laboral) |
5 € |
COMUNIDAD DE MADRID (Pedidos realizados antes de las17:00. Entrega el siguiente día laboral) |
5€ |
COMUNIDAD DE MADRID – ANTES DE LAS 14:00 (Pedidos realizados antes de las17:00. Envíos entregados al siguiente día laboral) |
6€ |
COMUNIDAD DE MADRID – ANTES DE LAS 10:00 (Pedidos realizados antes de las17:00. Envíos entregados al siguiente día laboral) |
7€ |
PENÍNSULA (Pedidos realizados antes de las 17:00, entrega el día siguiente laboral) |
7€ |
PENÍNSULA – ANTES DE LAS 14:00 (Pedidos realizados antes de las17:00. Envíos entregados al siguiente día laboral) |
8€ |
PENÍNSULA – ANTES DE LAS 10:00 (Pedidos realizados antes de las17:00. Envíos entregados al siguiente día laboral) |
9€ |
EMPRESA NACEX (Hasta 2 kilos)
LUGAR |
PRECIO |
MADRID – Pedidos realizados antes de las 19:00 (Entrega el día siguiente laboral antes de las 14:00)) |
8 € |
COMUNIDAD DE MADRID – HASTA LAS 19:00 (Pedidos realizados antes de las18:00. Envíos entregados al siguiente día laboral) |
8 € |
NACIONAL – HASTA LAS 19:00 (Pedidos realizados antes de las 18:00, entrega el día siguiente laboral) |
9 € |
PORTUGAL – HASTA LAS 19:00 (Pedidos realizados antes de las 18:00, entrega el día siguiente laboral) |
9 € |
GIBRALTAR (Pedidos realizados antes de las 18:00, entrega ente 48 y 56 horas) |
28 € |
EMPRESA CORREOS
LUGAR |
PRECIO |
CANARIAS, CEUTAY MELILLA (Pedidos realizados antes de las 18:00, entrega ente 3-5 días) |
15 € |
INTERNACIONAL
EMPRESA DHL (Hasta 3 kilos)
PLACE |
DAYS |
PRICE |
Francia |
5 |
15 € |
Alemania |
2 |
12 € |
Italia |
4 |
19 € |
Zona 3: Europa 3 |
6 |
17 € |
Zona 4: Europa 4 Bulgaria |
8 |
20 € |
Zona 5: Europa 5 |
8 |
34 € |
EMPRESA FEDEX (Hasta 3 kilos) Habría que añadir Gastos de despacho y aduanas
PLACE |
PRICE |
PORTUGAL |
25 € |
Europa 8: ANDORRA |
24 € |
Europa 6: |
32 € |
Europa 7: SUIZA ISLANDIA SUIZA ISLANDIA
|
35 € |
Europa 9: BOSNIA HERZEGOVINA |
48€ |
EEUU CANADA |
75€ |
ZONA VII: Afganistán, Angola, Armenia, Azerbaiyán, Costa de Marfil, Djibouti,Eritrea, Etiopía, Fidji, Georgia, Ghana, Guam, Irak, Kazajstán, Kenia, Kirguizistán, Liberia, Madagascar, Maldivas, Mauricio, Mongolia, Mozambique, Nigeria, Nueva Caledonia, Papúa (Nueva Guinea), Polinesia francesa, Samoa, Seychelles, Tanzania, Togo, Tonga, Tanzania, Uganda, Uzbekistán, Zambia, Zimbabue |
99€ |
ZONA VIII Antillas Holandesas, Antigua y Barbuda, Argentina, Aruba, Bahamas, Barbados, Belice, Bermudas, Bolivia, Brasil, Chile, Colombia, Costa Rica, Dominica, Ecuador, El Salvador, Granada, Guadalupe, Guatemala, Guayana, Haití, Honduras, Islas Caimán, Islas Turcos y Caicos, Islas Vírgenes, Jamaica, Martinica, Montserrat, Nicaragua, Panamá, Paraguay, Perú, República Dominicana, Santa Lucía, República de Sudáfrica, Surinam, Trinidad y Tobago, Uruguay, Venezuela |
85€ |
ZONA IX: Arabia Saudí, Bahrein, Bangladesh, Brunei, Egipto, India, Israel, Jordania, Kuwait, Líbano, Libia, República Árabe, Marruecos, Nepal, Oman, Pakistán, Qatar, Sri Lanka, Túnez, Yemen |
99€ |
ZONA X: Australia, Hong Kong, Indonesia, Japón, Laos, Macao, Malasia, Méjico, Nueva Zelanda, Singapur, Tailandia, Taiwán, Corea del Sur, Filipinas, Vietnam |
99€ |
CHINA |
99€ |